Returns policy

30 days to decide.

At Fawnwell, we aim to provide a transparent and straightforward shopping experience.

Please review this policy carefully before placing an order. By purchasing from our website, you agree to the terms outlined below.

1. Return Period

Eligible items may be returned within 30 days of delivery, subject to the conditions outlined below.

2. Order Cancellation

Orders may be cancelled within 30 minutes of being placed. Email info@fawnwell.com with your order number.

After this timeframe, your order enters our processing system and can no longer be cancelled.

If you no longer wish to keep your order after this period, you may request a return once the item has been delivered, provided it meets the conditions below.

3. Return Conditions

You may request a return only if all of the following conditions are met:

• The item has been delivered to you.
• Your return request is submitted within 30 days of delivery.
• The item is unused and unworn, unwashed, undamaged, in its original condition, and returned with all original tags, labels and packaging.

Trying on an item to check the fit is permitted. However, visible signs of wear, stains, odors, washing, damage or removed tags may result in the return being refused.

Please note: Fawnwell is a curated boutique and not a try-at-home service. Excessive ordering of multiple sizes or quantities with the intention of returning most items (“bracketing”) may result in future returns or orders being declined at our discretion.

4. Damaged, Defective or Wrong Items

If your order arrives damaged or defective, or you received the wrong item, please contact us within 30 days of delivery so we can review and resolve the issue as quickly as possible.

To submit a report, please email info@fawnwell.com with:

• Your order number
• Clear photos of the item and the original packaging
• A short description of the issue

Eligible claims submitted within this timeframe may qualify for a replacement, a full or partial refund, store credit, or another appropriate resolution, depending on the circumstances and the evidence provided. In these cases you do not pay for return shipping.

Claims submitted after 30 days from delivery may no longer qualify for a free replacement or refund. This does not limit any rights you have under applicable consumer law.

5. Items Excluded from Returns

Returns are not accepted for:

• Items with broken hygiene seals
• Personalized or custom-made products
• Items damaged through improper use

Underwear, shapewear, and bras are non-returnable if the hygiene seal has been removed.

6. How to Request a Return

To request a return, please email info@fawnwell.com within 30 days of delivery.

Please include:

• Your order number
• Your full name
• The item(s) you wish to return
• The reason for the return
• Clear photos (required for damaged or defective items)

Once your request has been approved:

• We will provide the return address of our fulfillment partner in Asia.
• Ship the item back at your own expense, including any international shipping or customs fees (unless the return is caused by our error, see section 4).
• We strongly recommend using a tracked shipping service and keeping your proof of shipment.

Returns sent without prior approval or to an incorrect address cannot be processed.
You will normally receive return instructions within 24 hours on business days (Monday to Friday).

7. Return Shipping & Responsibility

Customers are responsible for:

• All return shipping costs
• International shipping charges
• Customs duties
• Import taxes
• Handling fees

We do not provide prepaid return labels. This does not apply when the return is caused by our error (a damaged, defective or wrong item).

Packages sent Cash on Delivery (C.O.D.) or with unpaid customs or shipping fees will be refused.

8. Return Address

Returns must be sent only to the return address provided by our customer service team after your request has been approved.
Returns sent to any other address cannot be processed.

Please note: This warehouse is used for logistics and shipping purposes only. It is not a return address. Returns sent to this location cannot be accepted.

9. Refunds

Once your return has been received and inspected:

• You will be notified of the outcome.
• Approved refunds are issued to the original payment method within 10 business days after we receive and inspect your return. Depending on your bank or payment provider, it may take a few additional business days before the refunded amount appears in your account.
• Original shipping costs are non-refundable, unless the return is caused by our error (such as an incorrect or defective item).

If a returned item does not meet the return requirements (for example, if it has been worn, damaged, washed, has missing tags, or shows noticeable odors), we may decline the refund, or offer a partial refund or store credit at our discretion. If this applies, we will contact you before taking further action.

10. Delivery Issues & Liability

If tracking confirms your parcel was successfully delivered to the shipping address provided at checkout, Fawnwell cannot be held responsible for lost or stolen packages.

Customers are responsible for providing a complete and accurate shipping address. If you notice an error in your shipping details, please contact info@fawnwell.com as soon as possible. Any address errors must be reported within 4 hours after placing your order. If your order has not shipped yet, we will do our best to correct it. Once an order has been dispatched, address changes cannot be guaranteed.

11. Contact Information

If you have any questions, our support team is happy to assist.
Email: info@fawnwell.com
Contact page: Contact

12. Company Information

Shop name: Fawnwell
Company name: theaiuniversity
Company registration number: 97647640
Email: info@fawnwell.com
Phone: +1 (929) 652-2701
Support hours: Monday to Friday, 9:00 AM to 5:00 PM (ET). Our customer support team usually responds within 12–24 hours on business days.
Business address: Kerkstraat 56-G, Almere Haven, Flevoland, 1354 AB, The Netherlands

Warehouse address: 13535 Marquardt Ave, Santa Fe Springs, CA 90670, United States
Please note: This warehouse is used for logistics and shipping purposes only. It is not a return address. Returns sent to this location cannot be accepted.