Payment policy

Secure and simple.

At Fawnwell, we offer several secure and convenient payment methods to make your shopping experience smooth and reliable. Please note that available payment options may vary depending on your country or region. The payment methods available to you are always shown at checkout.

1. Accepted Payment Methods

We currently accept the following payment methods:

• Visa
• Mastercard
• American Express
• Apple Pay
• Google Pay

Prices are displayed in US Dollars (USD).

Payment Process

1. Select one of the available payment methods during checkout.
2. Enter your payment details in the secure payment form on our checkout page and confirm your order. The payment form is provided by our payment service provider, Whop.
3. Your payment will be securely processed using encrypted technology.
4. You will receive an order confirmation by email.

2. Payment Security

Your privacy and payment security are our highest priority. All transactions on our website are processed through a secure SSL-encrypted connection, ensuring that your personal and financial information remains fully protected. SSL (Secure Socket Layer) technology encrypts all sensitive information you enter, including your payment details and personal data, before it is transmitted over the internet. This prevents unauthorized parties from accessing your information and provides a safe environment for online payments. Fawnwell does not store or have access to your card details. You enter them in secure payment fields provided by our payment service provider, Whop. They go directly to Whop and never pass through our own systems.

3. Failed or Rejected Payments

If your payment is unsuccessful, we recommend:

• Trying a different payment method.
• Contacting your bank or card issuer for assistance.

If you continue to experience payment issues, please contact our customer support team at info@fawnwell.com. We are always happy to help.

4. Currency

All prices are displayed and charged in US Dollars (USD). If your card is in another currency, your bank converts the amount and may charge a conversion fee.

5. Refunds

If you are eligible for a refund (for example, following an approved return), your refund will be processed within 10 business days after we receive and inspect your return. Refunds are always issued to the original payment method used during checkout. Please note that, depending on your bank or payment provider, it may take several additional business days before the refunded amount appears in your account.

6. Company Information

Shop name: Fawnwell
Company name: theaiuniversity
Company registration number: 97647640
Email: info@fawnwell.com
Phone: +1 (929) 652-2701
Support hours: Monday to Friday, 9:00 AM to 5:00 PM (ET). Our customer support team usually responds within 12–24 hours on business days.
Business address: Kerkstraat 56-G, Almere Haven, Flevoland, 1354 AB, The Netherlands

Warehouse address: 13535 Marquardt Ave, Santa Fe Springs, CA 90670, United States
Please note: This warehouse is used for logistics and shipping purposes only. It is not a return address. Returns sent to this location cannot be accepted.